Simple Returns Policy

1. Returns Eligibility

  • 28-Day Window: From delivery date
  • Condition Requirements:
    • Unworn/unused items
    • Original tags attached
    • Undamaged packaging
    • Hygiene seals intact (where applicable)

2. How to Return

  1. Initiate your return at ashsiddique.com/returns-portal
  2. Print prepaid return label (UK only)
  3. Drop package at any Post Office or parcel shop

3. Refund Processing

  • Timeline: 3-5 business days after we receive items
  • Method: Original payment type
  • Exceptions:
    • Sale items: Store credit only
    • Customized products: Non-returnable

4. Return Costs

LocationCost
UKFree (prepaid label)
EU€8 deducted from refund
InternationalCustomer pays return shipping

5. Exchange Service

  • Priority processing for size exchanges
  • No additional shipping fees
  • Available for all in-stock items

6. Faulty Items

  • Extended 45-day return period
  • Free return shipping worldwide
  • Option for repair/replacement

7. Non-Returnable Items

  • Pierced jewelry
  • Swimwear (if hygiene seal broken)
  • Gift cards
  • Final sale items

8. Tracking Your Return

  • Real-time updates at ashsiddique.com/track-return
  • Email notifications at each stage

9. Holiday Policy

  • Extended returns until January 15 for purchases made November 1-December 24

Last Updated: June 18, 2025